Questions People Like To Ask Us
Download our FREE app and in just 60 seconds you can order your flowers straight from your iPhone. We have designed our app to make buying flowers a quick and easy experience on the go. Just browse through our fresh flower bouquets and plants until you find the perfect gift. Then all you need to do is tap to buy. If you have any difficulties please call us on 01202 801900 and we will be happy to help.
Once your order has been placed and processed you will receive a confirmation email. If you do not receive this within 12 hours please email us at firstname.lastname@example.org or call us on 01202 801900
If you need to amend your order after it has been placed please email us at email@example.com before 8am on the morning of your chosen dispatch date.
We currently use the Royal Mail 1st Class Service and charge £2.99 per order for delivery. Over 90% of deliveries arrive next day with Royal Mail 1st Class. However please note that this service is not a guaranteed service, and Royal Mail suggest a delivery window of 1-3 working days. Order by 3pm for same-day despatch, Monday to Friday.
We use DPD for our Hand-tied bouquets, a guaranteed next day delivery service. We charge £2.99 per order. Order by 3pm for same-day despatch with next day delivery, Monday-Friday
We deliver nationwide on a Saturday but not Sundays or public holidays, with both Royal Mail and DPD.
We currently deliver to addresses on mainland UK. Unfortunately we do not deliver to the Channel Islands, Isle of Man, Isles of Scilly, Scottish Islands, BFPO addresses, Northern Ireland or the Republic of Ireland.
Our Hand-tied bouquets are shipped via DPD, a next day guaranteed delivery service. Our Letterbox Bouquets are shipped via Royal Mail 1st Class. Over 90% of Royal Mail 1st Class orders are delivered within 1 working day, however it is not a guaranteed next-day service. Please allow 1-3 working days with Royal Mail service.
Order by 3pm Monday-Friday for same day despatch.
To guarantee a specific date (except Sundays), choose a Hand-tied bouquet and a despatch date of the day before it is required. Your order will be shipped via DPD for delivery the day after your despatch date.
For Letterbox Flowers we use Royal Mail’s 1st Class service for delivery. This service aims to achieve a next-day delivery and over 90% of deliveries arrive next day if you order before 3pm. However, Royal Mail's service allows 1-3 working days for delivery. Choose your despatch date accordingly.
We can deliver to business’ and hospitals, however some hospitals have restrictions on flower deliveries. We would suggest that you contact the hospital directly before placing your order to avoid any disappointment.
Our Letterbox Bouquets have been specially designed to fit through a standard UK letterbox and so if this product has been purchased and your recipient has a standard letterbox your recipient does not need to be at home for the delivery. If our other products have been purchased which do not fit through a letterbox and the recipient is not at home, Royal Mail or DPD will leave a collection card for the recipient to collect the parcel from their local sorting office.
Our packages are designed to keep your flowers in good condition for a few days but we would advice that parcels are collected as soon as possible.
At the moment, all orders are only via our FREE iPhone app. You can contact us on 01202 801900 with any questions about your order.
If you require same day dispatch you will need to place the order before 3pm Monday to Friday. If you order after 3pm, or on a Saturday or Sunday, your order will be dispatched on the next working day.
We pride ourselves on the quality and freshness of our flowers and our customer service. We select flowers that we know travel well, however, if flower quality is of concern, please contact us immediately. It is essential that we be informed within 48 hours of receiving your flowers.
Every effort is made to ensure that our customers receive the product and service that they expect.
We accept payment by Credit Card, Debit Card, PayPal & ApplePay.
Our payment providers use the latest encrypted technologies and your card details are not stored by Postabloom, ensuring the security of your payment.
Flowers are a perishable, natural product that will react to their environment. We use only the freshest and highest quality flowers especially selected because we know they travel well. However, once we post our flowers a number of circumstances outside our control may result in their longevity being reduced.
Care instructions on the inside of your personalised card and in app should be followed in order to increase the life and enjoyment of your flowers.
All our bouquets are packaged in specially designed “flower care” boxes which protect and let the flowers breathe in transit.
Our flowers and plants are delivered with a personalised card and flower food.
Our bouquets are not supplied with a vase.
All flowers are supplied with an optional FREE personalised card. You will be able to add a personal message to your card.
To ensure your flowers last as long as possible some of our flowers will arrive in bud. This means that the flowers can be enjoyed for longer but also one has the pleasure of watching them bloom. There may be times when we substitute some blooms with a different flower due to climate or seasonal conditions and therefore we reserve the right to substitute any product with an alternate product of a similar style, value and quality.
This may mean, from time to time, we have to create your bouquet using slightly different flowers from those illustrated. We will of course ensure we maintain a similar colour and style.
We pride ourselves on our superb quality and customer service. We select flowers that we know travel well, however, if flower quality is of concern, please contact us immediately. It is essential that we be informed within 48 hours of receiving your flowers. Every effort is made to ensure that our customers receive the product and service that they expect.